Select Page

Frequently Asked Questions

What is Stopline?

Stopline is an independent and confidential service available to receive information relating to improper conduct, unlawful or unethical behaviour and supports Ridley’s values and Code of Conduct. Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au.

What can be reported?

Any breaches of Ridley’s Speak Up Policy, Code of Conduct, Supplier Code of Conduct, Modern Slavery Policy or Anti-bribery and Corruption Policy. This may include any criminal offence, breach of legal obligation, unsafe behaviour, harassment or bullying.

How do I make a report?

Ridley has engaged an independent consultant to manage the receipt, recording and reporting of serious misconduct. Stopline is an independent, confidential and impartial conduit for information to be reported. Stopline has people experienced in handling sensitive information from stakeholders.

Do I have to give my name?

No. Your disclosure to Stopline can remain anonymous, and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to an internal Ridley Speak Up Contact Person. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.

If I make a complaint regarding suspected misconduct, how will I be protected?

Ridley is committed to the protection of any party who decides to Speak Up against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. Ridley has appointed Stopline to enhance confidentiality and anonymity within Ridley with respect to Speak Up procedures.

How does Stopline work?

Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct or breaches of policies via telephone, email, internet or mail, to an independent organisation. Trained staff will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to an internal Ridley Speak Up Contact. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.

Who and what is a Contact Person?

A person within Ridley is responsible for ensuring that all serious complaints are handled appropriately. A Ridley Contact Person is responsible for Ridley’s role in managing disclosures and being the contact point for both Stopline and Ridley. Ridley Contact People include General Counsel and Company Secretary, General Manager People Safety and Quality, Chief Executive Officer and Managing and the Chair Audit and Risk Committee.

When should I contact Stopline?

You can contact Stopline when you have reasonable grounds to suspect a breach of Ridley’s Speak Up Policy, Code of Conduct, Supplier Code of Conduct, Modern Slavery Policy or Anti-bribery and Corruption Policy or any fraudulent, corrupt, unlawful or unethical conduct by any person associated with Ridley. This includes employees, contractors, suppliers and customers.

At what time can I contact Stopline?

You can call Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week.  A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST).  Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, or mail.

As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?

The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious calls occur very infrequently. Stopline focuses on the message, not the messenger. A Contact Person may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.

Will I be kept informed about the result of making a report?

Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, time frames that apply and the result of any investigation and action taken as that information is communicated with Stopline. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods outlined on the home page to receive feedback.

If I make a report will I be liable anyway?

Where a person who makes a disclosure is implicated in the misconduct, Ridley will use all reasonable efforts to protect the individual from reprisals; however the act of reporting improper conduct may not shield the person from the reasonable consequences flowing from any involvement in serious misconduct.

Where else can I obtain information about the hotline and related services?
Full details are available on Ridley’s intranet site.